Airport Ticket Agent Training
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Learn what an airline gate agent's duties are. Their primary responsibilities include working with customers, especially with tagging and handling carry-on baggage that must be checked, scanning tickets, and boarding and deplaning aircraft. But they also often double as check-in counter agents and can find themselves also working at the baggage claim office in smaller airports. Can you please put wikiHow on the whitelist for your ad blocker? Learn how. Find the right airline for you.
Job Duties Ticket agents greet airline customers, help check baggage, and assign seats on the aircraft. This role involves a large amount of customer service as well as lifting larger bags onto the belt behind the counter. These airline representatives are responsible for handling ticket reservations, cancellations, alterations, and informing customers when a flight has been delayed or cancelled.
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Get Hired Faster with Avjobs. Avjobs helps applicants get hired faster. View and apply for our most popular jobs or check out jobs with our most popular companies. Even though the airlines are in business to transport people from one place to another, they could not function without the help of many people on the ground, including those who take reservations and sell tickets, as well as those who help keep the airplanes operating on schedule. Ticket agents work at an airport ticket counter using computers to provide customer service to incoming passengers.
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Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers. Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines. Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances.
Ticket Agent Jobs
Ticket Agents work on airport counters or other designated sales points that airlines might have. In general terms, Ticket Agents greet and help customers and passengers with their flight reservations.
How to Become an Airline Gate Agent
Every airline needs people to sell tickets and help customers get the information they need in order to get on the flight they want. They also make ticket sales, reservation changes, and airline ticket agent jobs are available at most airports. Ticket agents represent the airline to its passengers and help passengers buy tickets, check in their luggage, and provide information as needed. The need for ticket agents is expected to increase as passenger flights increase. Becoming a ticket agent is a good way to get into making a career with the airline companies.
Ticket agents, also known as gate agents or customer service agents, sell tickets, book passengers and perform customer service duties for major and regional airlines. These professionals must have the ability to deal with high-stress and fast-changing conditions, and must also have the ability to effectively communicate with customers. Typically, individuals without previous ticket agent experience will start at regional airlines and work their way up to a higher-paying major airline position. Additionally, ticket agents receive free flight passes for the airlines at which they are employed. Attend an airline "open house" or hiring event. Airlines hold these events to hire front-line personnel, including gate agents.
Airline Customer Service Agent